Page 3: Trust
Establishing trust is an essential component in building relationships within any organization. Schools with trust benefit from the collaborative and productive efforts of their faculty and staff to help generate desired results (Tschannen-Moran, 2014, as cited in Knight 2016).
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Dispelling myths about trust can lead to the creation of high trust environments. Identifying myths and realities around trust reinforces the establishment of trust. “Myths can get in the way of understanding and acting effectively on trust issues, along with their contrasting realities” (Covey and Merrill, 2006, p. 25).
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Trust Myths (Covey et al., 2018)
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Myth Reality
Trust is soft Trust is hard, real, and quantifiable
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Trust is slow Nothing is as fast as the speed of trust.
Once established you can move quickly
and effectively.
Trust is built solely on integrity Trust is a function of both character(which
includes integrity) and competence.
You either have trust or you don’t Trust can be both created and destroyed.
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Once lost, trust can not be restored Though difficult in most cases lost trust
can be restored.
You can’t teach trust Trust can be effectively taught and
learned, and it can become a
leverageable, strategic advantage.
Trusting people is too risky Not trusting people is a greater risk.
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Trust can only be built face-to-face Trust can be built on virtual teams and
digital environments.
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Trust is established one person at a time Establishing trust with one establishes
trust with many.
To counteract these trust myths, Covey and Merrill (2006) has compiled 13 essential behaviors to building trust. These behaviors are broken down into character behaviors and competence behaviors. Click the button below to get a complete description of each behavior.
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Click the image to download a printable poster for reference
Overview of What Trust Looks Like
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Knight (2016) identified the following five trust factors:
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1) Character - To build trust you have to be honest and transparent. Holding back information or lying diminishes trust. Demonstrate good character by being ethical and honest.
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2) Reliability - To build trust you have to keep your promises and do what is expected. Be careful to not over-commit.
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3) Competence - To build trust, you have to be effective. Increase competence by gaining knowledge and skills.
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4) Warmth - To build trust, you have to encourage others to feel safe. Establish warmth by listening, sharing celebrations, demonstrating empathy, and being vulnerable.
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5) Stewardship - To build trust, you have to serve others. Stewardship is a genuine focus on others.
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Jim Knight explains trust in the video below.
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After working through this section of the module, respond to the two prompts below in your journal or on the form provided.
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1) Why is trust important as a coach?
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2) Describe ways you can communicate that you have a person's best interest at heart.
Challenge Connection
BRCF Connection
Establishing trust is an essential component of building relationships. Knight (2016) referred to trust as being both simple and complex.
Simple because we know the meaning of trust when stated and complex because of how trust is established and the impact it can have on an organization if it is not present.
Optional
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Trust
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Using the tools created by Knight (2016), linked below, please plan time to engage in the activities. They will give you greater insight on how to develop trust with a potential coachee.